Michael DerrigCreative Project Management / Customer Experience Design

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BIRTHDATE
05-02-1985
Available For
Full Time/Consulting
PHONE NO
401.954.9562
EMAIL ADDRESS
michael@michaelderrig.com

About Me

/Who Am I

I’m a creative thinker that is passionate about creating excellent products and customer experiences. I leverage my communication skills to efficiently manage projects and provide relevant information to key stakeholders across the globe. I was forged professionally in a startup background, so I’m able to thrive in dynamic work environments and quickly align to the goals of the company.

Services

/What I do

I translate. Between creatives. Between creatives and engineers. Between the customer and the executive stakeholder on the monthly call. I help companies accomplish projects by increasing communication between creative staff and executive stakeholders, and translate the needs of the business back to the illustrator who couldn’t care less about the current share price. I’m also an advocate for customer voice in experience design, and am quick to ask if this new widget is something the customer asked for. And finally, I’m a digital artist by trade. Need a quick mockup? A rendering of that product that doesn’t exist yet? I can do that.

PROJECT MANAGEMENT

Communication is of the utmost importance in bringing a project to life. I’ve had the privilege to manage multiple teams simultaneously developing multiple products and have always found that communication equates to success. I’m very comfortable working with cross-functional team structures in order to achieve project alignment and completion.

CUSTOMER EXPERIENCE

I’m very passionate about connecting customer feedback with operational systems to improve product satisfaction and usage. The best way to build any product or experience for a customer is to truly listen to their needs and feedback. This includes carefully examining their journey with your brand and constant evaluation of how you can improve upon it.

CREATIVE SERVICES

With a background in visual effects and digital art, I’m able to provide support to creative projects wherever possible.  My digital skills include design, photography, videography, 3D modeling, and product rendering. I can also provide creative direction and have experience in value proposition analysis.

Statistics

9launched products/initiatives
11years of experience
1073000cx interactions improved
2554cans of diet coke

Resume

/What I’ve Done So Far

Experience
2020

Customer Experience Strategic Planning Analyst III

Delta.com

  • - Created Actionable Insight Reports by analyzing a year’s worth of data related to each unique position in order to drive relevant results in CX output
  • - Created daily Customer Experience Guides that were read aloud to thousands of frontline employees every day
  • - Drove CX strategy for future state Delta Service Credo standards to be implemented across 80,000+ employees globally
  • - Assisted with executive reporting to SVPs and above, including real time actionable insight reports related to the outbreak of COVID-19 so that steps could be taken to immediately fill the needs of our customers

Senior Manager, Customer Experience

Owners.com

  • - Mapped customer journey complete with realtime conversion data
  • - Launched the first consumer real estate bundle product in 8 states
  • - Directly owned Customer Experience Management for the Owners.com business unit
  • - Improved company NPS score from -1 to 48 through a customer centric approach
  • - Leveraged OKR framework and Test and Learn philosophy to guide business improvements
  • - Managed relationships with affiliate businesses, including executive reporting

2018
2017

Head of Gaming and Creative Content

Owners.com

  • - Created gamification strategies for real estate agents
  • - Managed a creative team focused on producing non-traditional training materials
  • - Added usability enhancements to the Owners.com mobile app
  • - Nominated for Innovation in Training award at Docebo Inspire
  • - Produced promotional advertising for Owners.com technology

Product Manager / Operations Coordinator

You42 Entertainment / Kiz Studios

  • - Created detailed process documentation outlining product development
  • - Managed revenue and expense tracking, reporting, and invoicing
  • - Facilitated communication between multiple studios and company divisions

2016
2014

Business Development

You42 Entertainment / Kiz Studios

  • - Lead onsite investor relations, including tours and product demos
  • - Managed vendor relationship for product translation & oversaw deliverables
  • - Managed conference exhibitions, including logistics and travel
  • - Established company functions, charity events, and promoted positive culture
  • - Represented the company globally at conferences, tech demos, and press events

Technical Art Director

You42 Entertainment / Kiz Studios

  • - Orchestrated pipeline development focusing on artistic and technical efficiency
  • - Facilitated communication between technical and creative staff
  • - Assisted developers by coding custom shaders in the CG language

2012
2008

Lead Lighting & Texturing Artist

You42 Entertainment / Kiz Studios

  • - Hired and lead the 8 member team that created the textures for KizPlanet MMO
  • - Textured and lit assets/environments for cinematics and commercials

Education
2008

Visual Effects, BFA

Savannah College of Art and Design

  • - Field of study included 3D Modeling, Rendering, Compositing, and Digital Art
  • - Graduated Cum Laude with a 3.9 GPA
  • - Awarded Combined Academic & Portfolio Merit Scholarship

End

Skills

90%Project Delivery
90%CX Design
85%Photoshop
70%3D Work

Portfolio

/Work I’ve Produced

Over my career I’ve had the pleasure of working on a huge variety of projects with a number of incredibly talented people. From a web game to a real estate product, I’m very proud of all the hard work and sweat that goes into what it took to create and launch each and every one. I hope you enjoy as well.

Software Knowledge

I know Trello!

Contact

/Get in touch with me